​ Shipping & Returns 

Shipping Policy

 

 

CISNO strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.

General Terms

We ship to all 50 United States. We are able to ship items to APO/military addresses. 

Order Cancellation and Changes

Once a tracking code has been generated, we will not cancel or make changes to your order.

Shipping Method

We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.

Free/Included Items

Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.

Tracking Information

We will post tracking numbers to your order at the time of shipment or as soon as they are available.

Address Changes

Packages will be delivered to the address confirmed on your order, and address changes can only be made before your order ships. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.

Refused Delivery

If you elect to refuse the delivery of the items you ordered from CISNO or return items without requesting a RMA (Return Merchandise Authorization), a 10% restocking fee plus original shipping charges will be deducted from your refund.

Free Shipping Terms - Delivery within 3 - 7 Business Days

Free shipping is available on orders that ship from a single warehouse to any address in the contiguous United States. Free shipping does not apply to orders shipping to Alaska, Hawaii or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are processed between 24 - 48 hours after order placement.

Paid Shipping Terms - Delivery within 7 - 15 Business Days

Paid shipping is available on orders that ship from a single warehouse to any address in the world. Each item will cost 39.99 USD for shipping. All prices are quoted in USD, excluding customs duties, taxes and other charges. 

Damaged, Missing, Defective or Malfunctioning New Merchandise Policy

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

Damaged Merchandise

Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.

Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise

If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.

 

 

 

 

Return Policy

 

 

We are committed to providing you excellent service and helping you find the machine that best suits your needs. If you have any questions on these policies, please don't hesitate to email  us at support@cisnotech.com.

Delivery Policy (Within 5 Days of Delivery)

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

Damaged Merchandise

Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.

Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise

If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer.

Exchange and Return Policy

Purchases are eligible for return within 30 days of the ship date. Shipping and handling fees will not be reimbursed.

 

How to Request an Exchange or Return

You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.

  1. Contact us via email (support@cisnotech.com)

  2. Let us know why you'd like to return the machine -- we'll help you determine if there is an exchange that will better suit your needs

  3. We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise

Please review the merchandise-specific policies below to learn about what we can and cannot take back.

Machines must be received in 'Like New' condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping & handling costs. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees.

 

Free or Included Items

We'll apply a full credit back on all unopened, unused free non-consumable accessories that are returned with the original machine. If you plan on exchanging the machine, feel free to hang onto these items instead of receiving new free accessories on your replacement machine.

Non-Consumable and Accessory Items (non-electric)

We will take back any unopened, unused non-consumable items. We will apply a credit to your original payment method in the amount of the price paid minus any shipping & handling costs, if applicable.

Consumable Items

Due to quality control and food safety issues, we are unable to accept returns on any consumable items such as coffee, syrups and/or sauces. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands.

What is 'Like New' Condition?

We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:

  • All Original Components Intact: You must return every original component of the machine. Basically, if it came in the box, send it back.

  • No Scratches, Dents or Stains: The machine and all components must be free of any surface marring.

  • Thoroughly Cleaned: The machine, all parts and components must be absolutely clean and free of any coffee grounds, water and/or milk residues.

 

If you have any questions regarding how our returns work, please do not hesitate to contact us -- we are always happy to discuss this with you!

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